Cessation Charges Explained

What is a cessation charge?

'Cessation' is the industry term for 'cancellation'. From 8th September 2008 BT Wholesale introduced a cessation charge that applies whenever a broadband service is cancelled.

How much is the charge and when does it apply?

From Wednesday 29th October 2008 we'll apply a charge of £20.00 (inc VAT) if any of the following occur:

1. The telephone line which your broadband service is provided on is ceased. Reasons for this may include:
   
   • A name change on the BT bill.
   • You are moving to a new address.
   • You are moving to a different supplier for a telephone service (e.g. cable operator).
   • A dispute between yourself and BT Retail.
   
   
2. Your broadband service is completely cancelled.
3. Your broadband service is cancelled as a result of a house move.

When will it not apply?

The charge doesn't apply if you've requested a move to another provider using a MAC Key. In this case your broadband service isn't cancelled, it's just transferred between service providers.

You've got questions about the cessation charges?

Find answers in our Cessation Charges FAQ.

Finding out more about Plusnet's cancellation policy

You can find more about broadband cancellation in our Cancellation Policy guide.