Anytime account - Night Time Access FAQ

1. What is Night Time Access?
   
2. How many hours does Night Time access last for?
   
3. Is Night Time access available with my current account?
   
4. Why is Night Time access now available as an extra feature with Anytime accounts?
   
5. Do Internet connections during the Night Time access use up the hours included with my Anytime account?
   
6. What happens if I can't connect between the Night Time access hours?
   
7. What happens if I connect to the Internet during Night Time access but stay on until my normal usage begins
   

1.What is Night Time access?
Night Time access is an extra feature for Anytime customers (excludes Anytime Lite), offering extra Internet access over and above the regular hours that come with your account.
Night Time access is available between the hours of 1am and 7am. Any Internet connections made during this time are not counted towards your Anytime account's normal weekly usage.

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2.How many hours does Night Time access last for?
Night Time access is available between the hours of 1am and 7am.
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3.Is Night Time access available with my current account?
Night Time access is available on all of our current range of Anytime accounts, excluding Anytime Lite.

Residential

Anytime Standard
Anytime Premier
Anytime Premier+

Business

Anytime Business Lite
Anytime Business Standard

Please note that Pay As You Go account holders pay standard lo-call rate call charges for the time they spend online between 1am and 7am.
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4.Why is Night Time access now available as an extra feature with Anytime accounts?
We have identified most Anytime account holders use their account's included hours for surfing and e-mailing during the daytime. This means we have extra capacity between the hours of 1am and 7am.

To help you make the most of your account's included hours, you can now connect overnight.

Have your e-mail waiting for you every morning by setting up your mail client to connect overnight. Download large files while you sleep and save your Anytime hours free to surf the Internet.

Please remember that Night Time access is an added extra for most Anytime accounts: we are committed to offering the lowest cost and greatest value Internet accounts in the UK. Night Time access is an extra feature at no extra cost which we will continue to offer while we have spare capacity during the Night Time access period.

If we find the Night Time service begins in any way to affect the high level of service expected by any of our Connect customers, we will remove, or otherwise limit, the service and notify all Anytime customers.
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5.Do Internet connections during the Night Time access use up the hours included with my Anytime account?
Not for Anytime products that include the Night Time access option (see above), any connections between the Night Time hours of 1am-7am are extra to your account's included hours.

Here are a few examples:

Connections started and ended within the Night Time access period
For example: Between 2am to 3am
Internet use that starts before the Night Time access
For example: From 12am to 3am - only 1 hour counts toward your allowed usage
Internet use that continues after the Night Time access period
For example: From 6am to 8am - Only 2 hours count toward your allowed usage
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6.What happens if I can't connect between the Night Time access hours?
Unfortunately, access during the Night Time access hours is a contended service and is allowed on a 'first-come, first-served' basis. As this service is free for all Anytime customers, demand may be high on some occasions and you may not be able to connect.

If you find at any time you are unable to connect, keep trying or connect on another date. Additionally, you may try connecting at different times: if you find the service unavailable at 2am, next time try to connect at a later hour.
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7.What happens if I connect to the Internet during Night Time access but stay on until my normal usage begins?
The time you spend online during the Night Time hours will be detected and will not be counted towards your usage. The remaining time you spend online during standard hours (after 7am and before 1am) will be added to your account's hours total as normal.
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