Using the Broadband Phone Control Panel

The Broadband Phone Control Panel lets you manage your Broadband Phone account. Here we'll explain what each section does.

• Account Overview
• Voicemail
• Voice Prompts
• Directory
• Contact Details
• Emergency Address Data
• Credit and Minutes
• Calls Out and Calls In

Account Overview

You can also control various aspects of your service including voicemail and call diversion settings.
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Voicemail

Use the voicemail section to listen to, download and delete voicemail messages.
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Voice Prompts

The voice prompt section allows you to personalise your answerphone message. You can record several messages and choose which one to use. Follow the on screen instructions.
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Directory

The directory allows you to maintain a personal phone directory. You can enter details individually or upload multiple contacts in a CSV file.

When you've created your contacts, you can initiate a call from the Directory list. To do this, click call (to the right of the contact entry),and press Place Call. Your handset will ring, after you answer the requested number will be called.

If one of your contacts leaves a voicemail message, the name you've given them here will be shown on the email you revceive.
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Contact Details

Here you can view and modify your personal details.
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Emergency Address Data

Like any emergency call, the operator may need to pull up your address and contact information, so it's important to keep your Emergency Address Details up-to-date.

To start with we'll use your Broadband Address. If you move house, make sure you update the emergency address as this won't happen automatically.
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Credit and Minutes

Credit and Minutes displays your call credit and remaining minutes for paid and inclusive calls. You can also request credit top ups and choose a maximum daily spend.
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Calls Out and Calls In

Here you'll find a daily summary of calls made and received. You can view an itemised list of calls for each date.
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This page last updated 28th August 2008